More than anything, we want you to be 100% thrilled with your purchase from Zimmerman Shoes. Please email us (customerservice@zimmermanshoes.com) or call us at 570-366-0229 with any questions or concerns. 

Sizing:

Questions regarding size? Please see our printable sizing chart. For more information on sizing, please see our FAQ page.

Before Ordering:

Please be sure to check the color, size, and width selections carefully before ordering. We can not change or edit your order once the order has been placed.  Please make sure your address is correct, we are unable to change your shipping or billing address after it’s been shipped. Most of our shoes and accessories are ready to ship within 3-5 business days. Please note shipping times may vary during sales/promotions and during holidays.

Lost or Missing Packages

Once a package leaves our facility we are not able to locate lost packages. As a result, we are not liable once the package leaves our facility.  Please contact your shipping provider to help track lost packages. We do not issue refunds on lost packages.

Returns & Exchanges

Due to the small batch nature of our production, we cannot accept exchanges as we cannot guarantee the stock availability. We recommend that you follow through with our return process and re-purchase in the size you need.

If a return needs to be made, please note you will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable. Please follow the steps below:

1. Please contact us via email (customerservice@zimmermanshoes.com) or via phone 570-366-0229 within 7 days of delivery.

2. Once the order is approved to be returned please ship your return to the following address Zimmerman Shoes Attention: Returns PO Box 247 Orwigsburg, PA 17961. Please include the shoes in the original shoe box as originally packaged. Do not return the shoes using the shoe box as a shipping box. If the shoe box has a shipping label on the return, you may not be eligible for a refund.

3. Please send return tracking information via email to customerservice@zimmermanshoes.com.

4. Once we have received the shoes, refunds are typically processed within 5-7 business days.

To be eligible for a return, your item must be unworn and in the same condition that you received it. It must also be in the original packaging. Domestic returns are subject to approval. If you do not contact us prior to returning within 7 days via email (customerservice@zimmermanshoes.com) or phone 570-366-0229 we will refuse the return shipment and you will not be able to process a refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. We recommend using a trackable shipping service or purchasing shipping insurance. We will not guarantee that we will receive your returned item and cannot be held responsible for mishandling during shipping.

Damaged Products:

Please note if an item is damaged, we will only exchange that item as originally purchased. For example, you can not change size/width/style for a damaged item. If your item is damaged, we want to help! Please contact us directly via email (customerservice@zimmermanshoes.com) or phone 570-366-0229. We do ask that photos are provided at time of contact. Once reviewed and approved for a return, we will issue a return label. In order to receive a replacement pair, the damaged product must be returned to us directly.

International Sales:

International purchases are final sale.

Custom Sales:

Custom orders are final sale. 

Accessories Sales:

All accessories (socks, belts, anti-slip pads, laces, keychains, etc.) are final sale.

Sale items:

Only regular priced items may be refunded and/or returned, unfortunately sale items cannot be refunded or exchanged. Items that were purchased with a coupon code cannot be refunded or exchanged. Gift cards cannot be refunded.