Policies
More than anything, we want you to be 100% thrilled with your purchase from Kepner Scott Shoe Company. Please email us (customerservice@kepnerscott.com) or call us at 800.832.7280 with any questions or concerns.
Please be sure to check your color and size selections carefully before ordering. Also, please make sure your address is correct via Paypal, if applicable. We will ship your shoes within 1-3 business days. Please note shipping times may vary between 5-7 business days during sales/promotions.
If a style is out of stock, you will be notified via email.
Lost or Missing Packages
Once a package leaves our facility we cannot track the package and therefore we are not able to locate lost packages. As a result, we are not liable once the package leaves our facility. Please contact your shipping company to help track lost packages. We do not issue refunds on lost packages.
Returns
Domestic returns are subject to approval. If a return must be made, please contact us via phone or email within 7 days of receiving your order to schedule a return. Please do not send us shoes without first contacting us to schedule a return. International purchases are final. Custom orders are final.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and cannot be held responsible for mishandling during shipping.
To be eligible for a return, your item must be unworn and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale Items (if applicable)
Only regular-priced items may be refunded and/or returned, unfortunately, sale items cannot be refunded or exchanged. Items that were purchased with a coupon code cannot be refunded or exchanged. Gift cards cannot be refunded.
Exchanges (if applicable)
If you need to exchange a pair of shoes, please contact us within 7 days of receiving your order, 800.832.7280 or email customerservice@kepnerscott.com.
You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We want you to be pleased with our products. If you have any questions or comments, feel free to call us at 1-800-832-7280 or email us at customerservice@kepnerscott.com.